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Atelier correspondence

Direct sizing & support

Our Florence workshop reviews sizing measurements, order updates, and bespoke adjustments directly, ensuring each unlined vegetable-tanned hide molds cleanly to your foot and endures for seasons.

Personal guidance

Inquiries & fitting requests

Whether confirming precise footbed measurements between whole sizes, arranging private atelier appointments, or requesting tracking updates, submit your inquiry below for an attentive response within twenty-four hours.

Service parameters

Delivery & return protocols

Straightforward parameters governing continental dispatches, international express transit times, and careful sizing exchanges for all our architectural sandals.

Express courier transit

Fourteen-day return window

Workshop response window

All orders dispatch directly from our Tuscan workshop via carbon-neutral DHL Express, arriving within two to four business days across Europe, North America, and overseas destinations.

We accommodate straightforward size exchanges and returns within fourteen days on pristine, unworn sandals tested indoors on clean surfaces, complete with original unbleached cotton dust bags.

Our atelier craftspeople and client advisors review sizing inquiries, strap tension adjustments, and natural leather patina care Monday through Friday between nine and six Central European Time.